Terms and conditions

All Sales

Please read the terms carefully before using the website

Acceptance of Our Terms

  • By using the Artisan website shop, you agree to the below terms of use. If you do not agree to these terms, please do not use this site. We reserve the right to modify, alter, or update these terms of use, product prices and product information at any time and you agree to be bound by such modifications, alterations, or updates on subsequent visits. Your placement of an order indicates that you accept these terms and conditions.

Support, Service & Complaints

  • For any issues related to service, support or complaints please use the telephone number or contact email on our contact page.
  • We attempt to reply to all enquiries, service issues, support issues or complaints within one working day. We will update you with an estimated timeframe for resolving the dispute and keep you informed about progress.

Payment

  • For payment by credit card, we only accept Visa and MasterCard.
  • Credit terms may be applied for and may be granted at our discretion.

Collection

  • Orders can be placed for collection. The collection can be made by appointment only

Monday to Friday, from our base in Ranelagh.

Delivery

  • Delivery is generally carried out by using our standard courier service. Delivery time is usually 10-30 working days after confirmation of your order, this is dependent on the item ordered. You will be given an indicator of when to expect delivery when an order is confirmed. This service is door delivery only as the items are not heavy enough to require our Delivery Team to bring them inside the building. The delivery cost is not included in our pricing.
  • Delivery is generally on working days (Mon-Fri) only, we expect there to be someone available to accept delivery during business hours Mon-Fri.
  • The delivery times given on this site are estimates only. On rare occasions, unforeseen circumstances can occur which may delay delivery beyond our estimate. We will not be liable for any loss of income, losses, cost, damage, charges or expenses incurred or caused by late delivery.
  • We deliver only to the Irish mainland (32 counties including Northern Ireland). We do not deliver to the islands or any other areas we deem unreasonably inaccessible.

Returns Policy

  • Please contact us before returning an item to us.
  • Any goods returned are to be returned to (our named agent) at the buyer’s expense.
  • Items may only be returned if defective or if they are significantly not as described.
  • A 20% restocking fee will be deducted from all refunds given.
  • Please allow up to 30 days for refunds to be processed and credited to you.

Manufacturer Warranty

  • Manufacturer’s warranties may differ depending on the product.

Stock Availability

  • All stock is subject to availability. If the stock is not supplied, we will refund you for any part of the goods already paid for.
  • If we are out of stock, we will make an attempt to contact you within twenty-four (24) hours providing we have correct contact details on your order.

Order Acceptance

  • Orders can be considered accepted when you receive confirmation of order acceptance by email. If we cannot ship the items ordered for an unforeseen reason, we reserve the right to cancel the order.
  • VAT is payable on all orders including all shipping or related charges at 23%. For VAT registered customers in other EU countries (e.g. Northern Ireland / UK) or for VAT exempt companies or individuals in Ireland, once your status is confirmed, we can process your order without VAT.

You’re Conduct

  • You may not use the website for any of the following:
    • for the purpose of fraud, or in connection with any criminal offence or any other unlawful activity
    • to publish, send, use or reuse any material that is illegal, abusive, indecent, offensive, defamatory, obscene or threatening; or which infringes on copyright, trademark, confidence, privacy or any other right; or is otherwise damaging to third parties; or objectionable; or which consists of or contains software viruses, commercial solicitation, mass mailings or any spam or junk mail

Disclaimer

  • WITHOUT PREJUDICE TO THE STATUTORY RIGHTS AFFORDED TO PURCHASER, THE INFORMATION & MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN “AS IS” BASIS WITH NO WARRANTY, AND IN PARTICULAR, MEMOTECH LTD. DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.
  • PRICE AND AVAILABILITY INFORMATION MAY CHANGE WITHOUT NOTICE. PRODUCTS AND RELATED SERVICES PURCHASED ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING IN THESE CONDITIONS IS TO BE TAKEN TO RESTRICT OR EXCLUDE OR ANY RIGHTS, WHICH RIGHTS, WHICH THE LAW GRANTS TO PURCHASERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN DIRECTLY BY THE MANUFACTURERS. SUCH WARRANTIES SHALL NOT BE ENFORCEABLE AGAINST MEMOTECH LTD, BUT ONLY AGAINST THE COMPANY OR INDIVIDUAL GIVING THEM.

Copyright

  • This website is owned and operated by Artisan Events. All rights in the design of the website, text copy, graphics and any other content, interface and arrangements belong to Artisan Events.
  • All rights are reserved as set out below. You may copy electronically or to print excerpts of this site for the purpose of placing an order, comparing products or other reasonable shopping activities. Any unreasonable use of this site, such as copying or reproducing for purposes other than those above, changing, distributing, or republishing, without written consent is prohibited.

Trademarks

  • All trademarks, service marks, and trading names are owned by Artisan Events and or other respective owners.

Laws & Jurisdiction

  • The terms of use shall be governed by and construed completely in accordance with the laws of Ireland. You agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provisions of the terms of use is held by a court of competent jurisdiction to be contrary to law, then these provisions shall be construed, as closely as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

Privacy Policy

  • You can find our privacy policy here.

Your Statutory Rights

  • Your Statutory Rights are not affected. This statement does not give you any additional legal duties or obligations, it simply highlights existing rights that consumers have when they deal with sellers.

Privacy Policy

  • All items are owned and operated by Artisan Events.

Communication of your Information

  • Your personal data is stored on a secure server and will not be communicated to third parties unless you have consented to this disclosure.
  • Your credit card information is processed by PayPal Inc., the world’s largest and most secure online payments processor using its secure servers.

Communication with You

  • We will only send you promotional material if you opt into our promotions schemes on creating your account.
  • We will contact you either by phone, e-mail or by other means to update you about a transaction or to confirm details of a transaction.
  • Our payments processor, PayPal Inc. reserves the right to contact you to verify the details of a transaction.

Children

We do not sell products for purchase to minors. Children under the age of 18 may use the site only with permission of a parent or guardian.

Cookies

We use cookies to improve your online shopping experience by providing you with content based on your past actions. We also use cookies to collect general data on users’ shopping behaviour to help us make improvements to the site.

Disclaimer

ARTISAN EVENTS., ITS DIRECTORS, OFFICERS, EMPLOYEES, SERVANTS AND AGENTS, AFFILIATES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT AND SUBSIDIARY COMPANIES, SHALL NOT BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES, INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEY FEES AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING TO YOU IN ACCORDANCE WITH THIS PRIVACY STATEMENT AND YOUR CONSENTS.

Limitation of Liability

  • To the fullest extent permitted by applicable statute, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that may result from the use of or the inability to use this Website, any changes to this Website, any material or information sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the products. In no circumstances shall our liability and that of our suppliers to you and/or to any third parties for any of the above exceed €100.

Modification of Terms and Conditions

  • We reserve the right to change the terms and conditions of use or policies regarding the use of this Website (including, in particular, those relating to pricing or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

Termination

  • We may terminate this website with or without cause at any time and effective immediately from that time. In addition, we, at our sole discretion, may terminate your user account for violation of the letter or spirit of these terms and conditions.

 

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